Privacy Policy
Your Privacy Matters
At Bilvens, we are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data when you use our learning platform.
1. Information We Collect
Personal Information
- Full name and email address (required for account creation)
- Phone number (for course notifications and support)
- Profile details and learning preferences
- Payment information (securely processed via trusted providers)
Usage & Analytics
- Course progress, quiz scores, and completion status
- Time spent on lessons and engagement patterns
- Device type, browser, IP address, and approximate location
- Cookies and analytics tools for platform improvement
2. How We Use Your Information
- Create and manage your learning account
- Deliver courses, track progress, and issue certificates
- Process payments and send transaction receipts
- Send course updates, reminders, and support messages
- Improve content and platform performance
- Prevent fraud and ensure security
- Comply with legal and regulatory requirements
3. Sharing Your Information
We do not sell your personal data. We only share it when:
- You give explicit consent
- With trusted service providers (e.g., payment processors, cloud hosting)
- Required by law or to protect our rights
- With instructors (only your course progress for certification)
- During a merger, acquisition, or sale of assets
4. Data Security
We use industry-standard measures to protect your data:
- SSL/TLS encryption for all data in transit
- Secure, encrypted storage with regular backups
- Access controls and two-factor authentication
- Regular security audits and updates
- PCI DSS compliant payment processing
5. Cookies & Tracking
We use cookies to:
- Keep you logged in
- Remember your preferences
- Analyze how the platform is used
You can disable cookies in your browser settings at any time.
6. Your Rights
You can:
- Access or download your data
- Update or correct your information
- Delete your account and data
- Opt out of marketing emails
Contact us to exercise any of these rights.
7. Data Retention
We keep your data only as long as needed:
- Account data: Until you delete your account
- Course records: For certification and legal purposes
- Payment records: As required by law
8. Children's Privacy
Our platform is not intended for children under 13. We do not knowingly collect data from children under 13. If discovered, such data will be deleted immediately.
9. Contact Us
Email: bilvenstechnologiespvtltd@gmail.com
Phone: +91 93929 73432 | +91 88972 57067